To Be a Great Business Leader Requires Great Listening Skills.
Communication is the response you get. We usually think of communication as how we express ourselves. If we feel like we have a good command of language either verbal or written we are good communicators, right?
If you are not getting the response you want from your team, go back to how you as the leader in your business communicate. Are you transparent enough that they feel an interchange of ideas with you? Do they feel a connection with you and know the why behind what you ask of them? Many business owners want to be seen as superman, not only is this exhausting, it isn’t real and your team knows it.
According to dictionary.com communication is an ‘interchange of thoughts…’, an interchange is ‘to put each in the place of the other’. As a business leader it is essential that we see the bigger picture of communication. In the 21 Irrefutable Laws of Leadership John Maxwell calls this the Law of Connection.
The average person does not have the greatest track record when it comes to communicating. And we wonder why there are frustrations in business. Studies show we hear half of what is being said, listen to half of what we hear, understand half of it, believe half of that, and remember only half of that, wow, here is what it would mean:
• You spend half of your day, 4 hours, in listening activities
• You hear about 2 hours’ worth of what is said
• You actually listen to an hour of it
• You understand only 30 minutes of that hour
• You believe only 15 minutes worth
• You actually remember less than 8 minutes of what is said
If you do not get the response you want from your team, go back to how you communicate. Are you transparent enough that they feel an interchange of ideas with you? Do they feel a connection with you and know the why behind what you ask of them? Many business owners want to be seen as Superman, not only is this exhausting, it isn’t real and your team knows it.
Just as important are you really hearing your team members? Listeners are more effective leaders. You have to understand people before you can lead them, to understand them you must hear what they have to say.
To be a better listener do a self audit:
• How much time in a meeting do you spend talking vs. listening
• Is there frustration from team members that you do not understand them
• Who have you not sought out for input on your team
Listening builds trust on your team, can keep problems from escalating, and creates stronger businesses. Consensus is not required for a business to thrive, communication is. Can you hear me now??by